Privacy Policy
Rapid Trades Pty Ltd trading as NEXA Energy (ABN 49 672 788 902) respects your privacy and is committed to handling personal information responsibly.
Last updated: August 2026
1. Information we collect
We may collect personal information including your name, email address, telephone number, suburb or postcode, property or energy requirements, enquiry details, social media profile names or handles where relevant to a promotion, and other information you choose to provide to us.
2. How we collect information
We may collect information when you contact us, request a quote or assessment, submit a website form, enter a NEXA Energy promotion, communicate with us by phone, email or social media, or otherwise interact with our business.
3. How we use information
We may use personal information to respond to enquiries, prepare quotes and proposals, provide and administer our products and services, manage customer relationships, administer competitions and promotions, verify eligibility and entries, contact winners, administer promotional offers or credits, improve our website and services, comply with legal obligations, and send marketing communications where you have provided the applicable consent.
4. Marketing communications
Where you have consented to receive marketing communications, we may send you information about NEXA Energy products, services, offers and updates. You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.
5. Disclosure of information
We may disclose personal information to service providers and contractors who assist us with website hosting, forms, customer communications, marketing, technology, installation or administration, and to regulators or other parties where required or authorised by law. We do not sell personal information.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored using reputable third-party technology and cloud service providers.
7. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete, subject to applicable law.
8. Cookies and website analytics
Our website may use cookies, analytics and advertising technologies to understand website use, measure campaign performance and improve our services. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
9. Competitions and promotions
When you enter a NEXA Energy competition or promotion, we may use the information you provide to administer the promotion, validate entries, contact entrants and winners, fulfil prizes and promotional benefits, publish winner information where required by law, and comply with regulatory obligations. Any additional marketing use will be subject to the consent provided by you.
Contact Us
For privacy enquiries, access or correction requests, or concerns about how your personal information is handled, contact:
NEXA Energy
Rapid Trades Pty Ltd trading as NEXA Energy
